Subject: This is interesting !!
> This is interesting........!!
> Be sure and cancel your credit cards before you die.
> This is so priceless, and so easy to see happening,
> customer service being what it is today. A lady died
> this past January, and Citibank billed her for
> February
> & March for their annual service charges on her credit
> card, & added late fees and interest on the monthly
> charge. The balance of $0, is now somewhere around
> $60. A family member placed a call to Citibank. Here
> is
> the exchange:
> Family Member: "I am calling to tell you she died in
> January."
> Citibank: "The account was never closed, and the late
> fees &
> charges still apply."
> Family Member: "Maybe you should turn it over to
> collections."
> Citibank: "Since it is 2 months past due, it already
> has been."
> Family Member: So, what will they do when they find
> out she is
> dead?"
> Citibank: "Either report her account to frauds
> division or report
> her to the credit bureau. Maybe both !"
> Family Member: "Do you think God will be mad at her?"
> (I really
> liked this part !!!!)
> Citibank: "Excuse me?"
> Family Member: "Did you just get what I was telling
> you? The
> part about her being dead?"
> Citibank: "Sir, you'll have to speak to my
> supervisor." !
> (Supervisor gets on the phone):
> Family Member: "I'm calling to tell you she died in
> January."
> Citibank: "The account was never closed, so the late
> fees and
> charges still apply."(This must be a phrase taught by
> the bank!)
> Family Member: "Do you mean you want to collect from
> her estate?"
> Citibank: (stammering) "Are you her lawyer?"
> Family Member: "No, I'm her great-nephew."
> Citibank: "Could you fax us a certificate of death?"
> Family Member: "Sure." (fax number is given)
> After they get the fax:
> Citibank: "Our system just isn't set up for death. I
> don't know
> what more I can do to help."
> Family Member: "Well, if you figure it out, great ! If
> not, you could
> just keep billing her. I really don't think she will
> care."
> Citibank: "Well, the late fees & charges do still
> apply."
> (What is wrong with these people??!!)
> Family Member: "Would you like her new billing
> address?"
> Citibank: "Yes, that will help."
> Family Member: " Odessa Memorial Cemetery, Highway
> 129, Plot
> Number 69."
> Citibank: "Sir, that is a cemetery!"
> Family Member: "What do you do with dead people on
> YOUR planet?!!
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